Refund Policy

At VoltVerkauf, we prioritize customer satisfaction and strive to provide an excellent shopping experience. However, we understand that sometimes a purchase may not meet your expectations. Below is our comprehensive refund policy to guide you through the process.

Eligibility for Refund

You may be eligible for a refund if:

  • The item is returned within 30 days of the purchase date.
  • The item is in its original condition, unused, and with all original packaging.
  • You have the original receipt or proof of purchase.

How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact our customer service team at [email protected] to request a refund.
  2. Provide your order number and reason for the return.
  3. Once your return is approved, you will receive instructions on how to return the item.

Return Shipping

You will be responsible for paying the return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75 to ensure that they arrive safely.

Processing Your Refund

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within a certain amount of days.

Exclusions

Please note that certain items are non-refundable, including:

  • Discounted items or items on clearance.
  • Gift cards.

Contact Us

If you have any questions regarding our refund policy or the process, please do not hesitate to reach out to us: